Fast, high quality service done expertly and affordably priced. Ordered a new AC and installed the new unit to replace broken AC unit in less than 48 hours. The best part, it cost less than the ballpark quoted. 5 stars!!
Andy and his team did great work on our Radon system. They scheduled us in a timely manner and were very responsive to any questions/issues we had. Will use them in the future!
The plumber said that it was grease based on how greasy the snake was coming out, and I asked him how much I owed him. He said these are normally billed, but it shouldn't be much because he wasn't here long. I showed him out, yelled at my husband for pouring grease down the drain, and came back to my office to message my coworker to tell her they were done already. This message went through at 8:29. He was here no more than 20 min. I was thrilled and so impressed - I told all my friends and family how great and efficient and cheap they were.
Additionally, had I known they had a minimum of 1 hour service charge (HAD THEY STATED IT WHEN I ASKED), I would have had the plumber stay and fix other plumbing issues I had to make up that hour, not have him leave after 20 min and still be billed the hour! NEVER AGAIN.
The customer service is atrocious, and their plumber is dishonest and sneaky to lie about the amount of time he was here, despite having time stamps on my instant messages to my coworker and my husband as a witness. I have filed a BBB suit, and Andy is still saying the plumber was here 1.5 hrs but they adjusted it anyway.
I got a call from the plumber at 7:51 asking when he could come out. I said right now, because we were all home.
I've always used crystal for all of my needs here at Fast Tracks! There customer service has been great when helping me with my kennel and my home!!!
I called and asked Andy how much they charge to clear a clogged sink. I was told $100 per hour, which included the equipment and everything. I asked how long he thinks it would take, and he said it all depends, but they could come out Monday between 8 am and 9am.
I get the bill several days later for an hour and a half of work, plus drive time. I called and the lady had Andy give me a call back. I explained the issue, and his response was defensive and abrasive, "I don't know how a sewer call can take only 20 min. I'll call the plumber and call you back because that's what he billed us and that's what we paid him for."
I never got a call. Instead, I got a bill for an hour of time instead, plus drive time.
Plumber arrives and I show him where the problem is, this was approx 8:05-8:09.At 8:09 I was in my office just 15 feet away from where the plumber was working and messaged my coworker via our work instant messenger that the plumber was here.
Terrible customer service!! Can I give a negative score? Our property flooded and our well needed some attention, there was some leaking from the cap and we needed to have our well shocked. Andy came out but after quite a bit of prying and trying was unable to get the cap off of our well, the leaking was much worse after his attempts. He was very frustrated that he wasted 200 gallons of product and made my wife feel like it was her fault that he couldn't get the cap off. He said he needed to bring a different truck and machine to take care of the problem. Well that has been several weeks ago now. My pump is still leaking like crazy, I have tried 2x to call to have them come back out to finish. Last time I talked to them (after holding for 10 min) , Andy said they may need to put a different type of cap on the well and it could cost me a couple hundred bucks. NEVER HEARD BACK FROM THEM. Called again today and after holding FOREVER, they told me that Andy was out and he would call me later. Seems to me like I am getting put off. I would not recommend this company to anyone!! Also, in the midst of all this they tried to dump me off on another company 'with more well experience' feels more to my wife and I that they are just not wanting to finish what they started!!!
Crystal Heating Cooling Plumbing Excavating is a US Plumber based in Waverly, Iowa. Crystal Heating Cooling Plumbing Excavating is located at 1210 W Bremer Ave, Waverly, IA 50677, USA.
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